Privacy Policy

1. Introduction

Neocore Electrical Contractors (ABN 94 654 986 599) respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and disclose your personal information when you use our website or engage our services.

2. What personal information we collect

We may collect the following personal information:

• Name, phone number and email address (via our contact form or phone calls)
• Your home or business address (to provide quotes and perform electrical work)
• Details about your electrical job or enquiry
• How you heard about our business
• Payment and billing information (where applicable)

3. How we use your information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Schedule and carry out electrical work at your property
• Communicate with you about your job or booking
• Send invoices and process payments (including Afterpay where applicable)
• Comply with legal and regulatory obligations (including electrical safety and warranty records)

4. Cookies and website analytics

Our website uses cookies and Google Analytics / Google Tag Manager to understand how visitors interact with our site. This helps us improve our website and user experience.

The information collected may include pages visited, time spent on site, and approximate location (at a city level). This data is aggregated and anonymised where possible. You can disable cookies through your browser settings if you prefer.

5. Third-party services

We use the following third-party services that may process your data:

• Google Analytics & Google Tag Manager — for website traffic analysis
• Google Ads — for advertising measurement and conversion tracking
• Meta (Facebook) Pixel — for advertising measurement
• Afterpay — for payment processing (where you choose to use it)
• Email and phone providers — for communication

These services have their own privacy policies and are bound by Australian privacy regulations where applicable.

6. Data security

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. This includes secure storage of digital records and controlled access to customer information. We do not store payment card details on our servers.

7. Disclosure of personal information

We do not sell, rent or trade your personal information. We only disclose your information to third parties where necessary to complete your job (for example, to suppliers for parts ordering) or where required by law.

8. Access and correction

You have the right to access, update or correct the personal information we hold about you. If you wish to do so, or if you have any concerns about how your information is being handled, please contact us using the details below.

9. Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting and warranty purposes. When no longer required, we securely delete or de-identify your information.

10. Contact us

If you have any questions about this policy or the information we hold, contact us at marcus@neocore.com.au or call 0457 922 738.

Neocore Electrical Contractors · ABN 94 654 986 599 · REC-34323 · Clayton South, Victoria 3169